the flow / 11.3.2022

Today's Top 3: Help, holding strong, and here we are.

1️⃣ hundreds of customers getting help they need

Raquel Gregory is a Customer Service Specialist and a ray of sunshine don’t deny it.

This year we committed to more customer outreach than ever before, knowing so many residents need help catching up on utility bills.

This year for the first time ever, we hosted six Utility Assistance Resource Fairs across our service area, convening fellow utilities and service providers as a one-stop-shop for customers to find support on their bills, rent, mortgage, and more.

We served nearly 1,000 residents in these fairs alone, enrolling them in programs that they otherwise would have missed, saving them dollars they otherwise would have lost. Not to mention focused concerted efforts by our teams in 2022 that resulted in direct help for customers in need.

If you are or know a customer who needs help, let’s get to know you.

Try our online Discount Calculator for a quick survey that will evaluate the sewer or stormwater savings programs that might be right for you. Or you can always call us to talk to a live human being, 216-881-8247.

2️⃣ profile: holding strong

“It’s our job to make sure everything stays up and running for the plant operators. It’s neat to walk through here and see things I worked on still holding strong.”

Kate’s strengths have always drawn her towards service, not the spotlight. But with a story like hers, she shines a light all her own.

We recently sat down with Kate Rybarczyk who has since become an Assistant Superintendent to talk about her unexpected career journey and where her focus lies in these changing times.

Read more.

3️⃣ so where do we go from here?

Just curious. ¯\_(ツ)_/¯

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